Customer Services Executive

To assure an excellent customer experience; promoting all aspects of the BRUSH offering; acting as a champion and ambassador with external and internal contacts; and supporting the continued implementation and development of the BRUSH Aftermarket experience. Reporting to the Customer Service Manager, the Customer Services Executive will contribute to the continued implementation and development of the BRUSH Aftermarket proposition by:

• Understanding customers’ diverse, specific business needs and applying product knowledge for all Aftermarket offerings to meet those needs
• Networking with existing customers in order to maintain links and promote sales of additional products and services as appropriate
• Identifying and developing new business through outbound sales on incoming enquiries (email/telephone/fax), up-selling, and courtesy customer follow-up contact
• Carrying out cold-call activity in order to create business leads as well as interest in products and services to generate sales with existing and new customers (IIR) and meet KPIs
• Identifying and exploiting opportunities for further sales and new areas for development using data provided, and detailed research of the specifi c industry/market
• Processing incoming enquiries/queries and requests for quotation received by telephone, email, fax and Electronic Purchase Order systems, to SLAs agreed
• Liaising with customers on queries for missing information where these are unclear or omitted from the initial enquiry, so assuring a timely and professional response
• Providing additional related data such as Tarric codes, MSDS, weights and dimensions to customers directly where required
• Maintaining CRM records in relation to customer and service activity

The job description is not to be regarded as exclusive or exhaustive and you may be required to undertake various duties as may reasonably be required of you by the Company.

Qualifications or Functional Experience

• Degree (or equivalent) in a Business related subject
• Relevant experience in a similar environment
• Proven track record in a fast moving proactive Customer Services or Sales Order processing team

System or Knowledge

• Computer literate with the ability to maintain accurate records
• Advanced knowledge of Microsoft Office programmes and CRM software
• Advanced proficiency in the use of Microsoft Office applications (Word, Excel, Outlook etc) and internet/intranet applications
• Experience of 3PL ERP/MRP is desirable

Personal Attributes

• Excellent communication skills (verbal and written) in English with a professional telephone manner. A second European language would be an advantage
• Commercially astute
• Self motivated and performance driven with the strength of character to make decisions independently of others
• Pragmatic and task-orientated with the credibility to instigate, infl uence and implement change and thrive in a changing environment
• Analytical thinker; able to analyse issues and generate solutions to resolve problems,
• increase productivity, improve efficiency and drive down costs
• Process orientated with attention to detail
• Proactive and very well organised with attention to detail and quality, able to interpret
• and process information from many sources
• High level of accuracy on interpretation and management of data and information
• Proven track record in developing and maintaining highly effective working relationships cross culturally and across all nationalities

Other Requirements

• Experienced in relationship management and working with outsourced providers
• Experience of working in Electrical Engineering would be an advantage
• The attitude and will to want to make a difference
• Problem solver with a methodical approach and an eye for detail
• Flexible approach

• To apply for this position please forward your CV to jobs@brush.eu